Last updated: 17/11/2024

At Lil Treatz, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase products, or engage with our services.

By using our website and services, you agree to the practices outlined in this Privacy Policy. If you do not agree with any of the terms, please do not use our website.

1. Information We Collect

We collect two types of information from you:

a) Personal Information

Personal information refers to any data that can be used to identify you, such as:

Name
Email address
Phone number
Billing and shipping addresses
Payment information (e.g., credit card details)
Order history

This information is typically collected when you:

Make a purchase on our website
Create an account or subscribe to our newsletter
Contact us for customer service

b) Non-Personal Information

Non-personal information is data that does not identify you personally but helps us improve our website and services. This may include:

IP address
Browser type and version
Device type and operating system
Pages visited on our website
Time and date of visits

This information is collected through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders: This includes processing payments, arranging deliveries, and sending order confirmations or updates.
To improve customer experience: We may use your feedback to enhance our website and services.
To communicate with you: We may send you marketing emails, order updates, or responses to customer service inquiries.
To prevent fraud and ensure security: Your information helps us monitor and improve the safety of transactions on our website.
To comply with legal obligations: We may use your information to meet legal requirements, including taxes and regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who help us operate our website and services, such as:

Payment processors: To complete transactions securely
Shipping companies: To deliver your orders
Email marketing platforms: To send newsletters or promotional materials (you can opt out at any time)
Analytics providers: To analyze website usage and improve user experience

We ensure that these third parties comply with strict data protection standards and only use your data to perform the services they are contracted for.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences and analyze website traffic. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.

We also use analytics tools like Google Analytics to monitor website traffic and user behavior. These tools do not collect personally identifiable information but may gather non-personal data like device information and browsing activity.

5. Data Security

We take the security of your personal information seriously. We use industry-standard encryption technologies to protect your data during transmission, and we store your personal information in secure, access-controlled environments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal data we hold about you.
Correction: You can update or correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal and contractual exceptions.
Opt-out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at hello@liltreatz.zom.au

7. Third-Party Links

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for the content or privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lil Treatz
hello@liltreatz.com.au