Effective Date: 17/11/2024

Welcome to Lil Treatz! By using our services, ordering, or making a purchase, you agree to the following Terms of Service ("Terms"). Please read them carefully.

1. Introduction

Lil Treatz ("we," "us," or "our") provides curated food hampers and related services (the "Services") to customers. These Terms govern your use of our website, services, and the purchase of products from us.

2. Acceptance of Terms

By using our website or purchasing any products or services, you acknowledge that you have read, understood, and agree to these Terms, including any updates or changes that may be made periodically.

3. Product Descriptions

We strive to ensure that all product descriptions and images are accurate. However, there may be slight variations in product appearance or contents due to availability of items, seasonality, or other factors. In the event of any significant changes, we will inform you as soon as possible.

4. Pricing and Payment

All prices are listed in AUD and are subject to change without notice. Taxes, delivery fees, and other charges may apply and will be added to the total price at checkout. Payments for orders are processed via Stripe/PayPal and must be made in full before delivery is arranged.

5. Orders and Cancellations

Order Confirmation: Once an order is placed, you will receive an order confirmation email. This does not guarantee availability, and we reserve the right to cancel or refuse an order if there are issues with stock or payment.
Cancellations: Orders can be canceled up to 24 hours before the scheduled delivery date. After that, cancellations are not accepted, and a cancellation fee may apply. Most orders will be made and dispatched within 1 business day so it is unlikely a cancellation can be processed. Please contact us at hello@liltreatz.com.au to cancel an order.

6. Delivery

Delivery Areas: We offer delivery to Australia. Delivery charges vary depending on your location and will be calculated at checkout. Remote areas may incur an extra fee.
Delivery Times: We will make reasonable efforts to deliver your order within the estimated time frame. However, we are not responsible for delays caused by external factors such as weather or transportation issues.
Delivery Issues: If your hamper is damaged or the wrong items are delivered, please contact us within 24 hours of receipt so we can address the issue.

7. Substitutions

Due to availability or seasonal changes, we may need to substitute some items in your hamper. We will aim to replace any unavailable items with similar products of equal or greater value. If a substitution is not possible, we will notify you prior to dispatch.

8. Refunds and Returns

We do not accept returns of food items due to hygiene and safety concerns. However, if there is a problem with your order (such as damaged goods or incorrect items), we will offer a refund or replacement after assessing the situation. Refunds are processed to the original method of payment.

9. Health and Safety

All food hampers are carefully prepared and stored to ensure they meet health and safety standards. However, we recommend that you check the contents of the hamper for any allergens or ingredients that you may be sensitive to. Please refer to product labels for specific information on allergens, expiration dates, and storage instructions.

10. User Conduct

You agree not to:

Use our website or services for any unlawful or fraudulent purposes.
Harass, threaten, or cause harm to others through the use of our services.
Interfere with or disrupt the integrity or performance of our website or services.

11. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which outlines how we collect, use, and protect your personal data, can be found at [insert link to privacy policy]. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.

12. Liability

We are not liable for any failure or delay in performance due to circumstances beyond our control, including but not limited to acts of God, labor disputes, natural disasters, or government actions.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting to the website. You are responsible for reviewing these Terms periodically for any updates.

14. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Email: hello@liltreatz.com.au